• Averted a potential data disaster by prioritizing and executing a revised contingency plan.
• Delivered several software initiatives and drove key process optimizations, revamping 12-year-old systems.
• Enhanced team performance, increased velocity by 25% and boosted commitment delivery from 78% to 94%.
• Reduced onboarding time by ~300%, down from ~2 weeks to ~3 days.
• Revitalized infrastructure and DevOps, ensuring streamlined maintenance and continuous delivery (CI/CD).
• Hired 4 software engineers, set individual growth plans leading to two promotions within the team.
• Developed custom reports in Confluence and Jira leading to improved customer satisfaction.
